Frequently Asked Questions
Q: What are your staff qualifications?
A: 90% of our staff are Registered Early Childhood Educators with the College of Early Childhood Educators of Ontario. All of our staff members have current First Aid and CPR certifications as well as a current Police Records Check. Our Educators also attend regular Professional Development workshops to further their learning and professional competence.
Q: What kind of security do you have?
A: Pre-Covid we have a pin code system for staff & parents, parents would have a unique code at Green Apple Kids. At our Windermere location we use a FOB system. However, with the new Covid-19 protocols, parents and non-essential visitors are not allowed in the building/daycare. Therefore, the building is secured and accessed by only staff members and essential workers who are screened prior to entry.
Q: How long do you go outside for?
A: We go outside for 1 hour in the morning and 1 hour in the afternoon as required by the Ministry of Education. We go outside rain or shine! This means our parents are fantastic at keeping their children’s cubbies well-stocked with all kinds of gear for the weather.
Q: How do I get on your waitlist?
A: We ask that all families look us up on our website; https://www.greenapplechildcare.com/green-apple-kids/ to find out more about our programs or on Instagram and Facebook. Then, contact the director at firstname.lastname@example.org for Windermere Kids or email@example.com for Green Apple Kids to enquire about our waitlist application form.
Q: What methods of discipline do you use?
A: We do not condone any kind of physical discipline, nor do we do ‘time-outs’. It is important that behaviour management is age-appropriate. For example, an infant that is hurting someone may be redirected to a new activity. It is crucial to us that our children learn appropriate social skills and this is done through coaching and modelling. Behaviour management is monitored regularly and our Educators attend a variety of Professional Development workshops to ensure they are up to date with current practices.
Q: How do you communicate with families?
A: We use an app called HiMama to communicate daily activities and records (such as bathroom routines, sleep time, etc). As well, we use email to communicate other important notices. It is important to us that families feel comfortable with the people taking care of their little ones. Similarly, our Director’s office is always available if a parent has a pressing issue.
Q: What if my child is a preschooler and is not potty-trained?
A: Not a problem! We believe that all children develop at their own pace and will be toilet-trained when ready. Our educators will work with parents to ensure the child’s routine at school and home are as seamless as possible. They will help families through this time so that we can ensure the success of every child in the program.
Q: Do you have a waitlist fee?
A: No. Our waitlist is free to join, all we ask is that families check us out on our website or social media before filling out a waitlist form. Only when a family is offered a spot they will be asked for a last month’s deposit. For more questions about our waitlist procedure, please contact one of our locations to speak with a Director.
Q: Do you offer subsidized spots?
A: Unfortunately, we do not. Please see the City of Toronto website for subsidized child care locations.
Q: My child has an anaphylactic allergy. Can you accommodate them?
A: Absolutely! Our centre is completely nut and peanut-free. As well, our awesome caterer Real Food for Real Kids provides nutritious substitutes for any other allergies (common ones include eggs, milk, and soy).
As well, we will work with you to create a detailed plan in the event the child does come in contact with an allergen. If necessary, an Epipen will be carried by any educator that is with the child. All staff are trained on this plan including the use of the EpiPen and/or other devices.
Q: What type of support do you offer for families and classrooms?
In addition to providing the best possible care for all children, Windermere Kids has free access to a resource consultation staff provided by the City of Toronto and their Every Child Belongs Program. This program works with Windermere Kids and the family ‘to develop strategies and carry out individualized support plans for a child. Every Child Belongs Resource Consultation Staff also provides support to build inclusive environments through training and program consultation.’
(1998-2020) Every Child Belongs Resources for Early Learning & Child Care Program. Retrieved from:https://www.toronto.ca/community-people/community-partners/early-learning-child-care-partners/every-child-belongs-resources-for-early-learning-child-care-programs/
Q: How many meals or snacks do you provide?
A: We are catered by Real Food for Real Kids and we offer a hot lunch & one PM snack.
Q: What time are you opened and closed?
A: We are open at 8:30 am and close at 5:30 pm Monday to Friday.
It is also important to note, due to new Covid-19 protocols we have designed a new Drop Off and Pick up routine for the centre. For drop off parents and child(ren) are welcomed at the Screening Area, just outside the front entrance of the daycare. Parents are sent a Drop Off/Pick Up link where they chose their times and another link to fill out a screening form before dropping off. A designated staff will then take the child to their classroom and the child’s temperature will be taken within the first hour of being at daycare. At pick-up time, parents are to wait by the screening area and a designated staff member brings their child from their classroom to the parent waiting in the screening area.
Q: What happens if my child has a fever?
A: We follow health guidelines as per Toronto Public Health. With new guidelines surrounding Covid-19, there are signs and symptoms that both staff and parents are required to be aware of; fever, new-onset cough, worsening chronic cough, shortness of breath, difficulty breathing, sore throat, difficulty swallowing, chills, headaches, unexplained fatigue, malaise, muscle aches, nausea, vomiting, diarrhea, runny nose, nasal congestion without other known cause, and decrease or loss of sense of smell or taste. When a child displays any ONE of these symptoms the child is required to be picked up by a parent or guardian and recommended to contact their health care provider for further advice or assessment. If the child does not take a Covid Test, the child must show improvement of their symptom(s), provide an alternative diagnosis by a health care provider or have stayed home for 10 days and return with no symptoms. As outlined by Toronto Public Health, if the child’s test result is negative, the child is allowed to return after 24 hrs of being symptom-free and they pass screening.
Q: Do you offer part-time care?
A: Our Infant program is full-time only and currently our Toddler and Preschool programs are as well.
As a result of Covid-19 children are not allowed to mix cohorts, therefore we can not have one child attend 2 days a week and another 3 days a week in the same classroom. For the foreseeable future all of our programs will be full-time only.
Q: Are staff and children required to wear masks at daycare?
A: Children under the age of 2 years old are not required to wear masks, children over the age of 2 years old, Public Health recommends to wear masks. However, parents can request their child to wear or not wear masks at daycare. Staff are required to wear masks and face shields or goggles while they are in the building, which include but not limited to classrooms & hallways.
Q: What types of cleaning protocols are taking place to manage the spread of illness/germs?
A: As per Toronto Public Health guidelines, we are amping up our cleaning protocols daily. Toys are washed daily, classrooms are being cleaned and fogged daily, bed sheets and cots are being cleaned weekly, high touch surfaces are cleaned at least twice a day and hand washing is encouraged when entering the classroom, before and after meals, outside playtime, bathroom routines and as needed.
Q: What are your ratios for each age group?
A: Ratios are as follows; Infants are 1:3, toddlers are 1:5 and preschoolers are 1:8.
Q: Can I go on more than one waitlist for my child ex. Infant & toddler waitlists?
A: No, you can only be on one age group waitlist at one time.
Q: How far in advance do you know when spots become available?
A: We know 60 days in advance when spots become available, which is based on our 60 days withdrawal notice for current families. When a family gives us a 60 day withdrawal notice, then we know that spot is available in 60 days.
Q: How often should I check in on my spot on the waitlist?
A: We recommend that parents check-in 6 months before their requested enrolment date to check on their status. We also appreciate parents updating their child’s DOB and name by phone or email.
**If you have other or specific questions please feel free to contact the Windermere Kids Director at firstname.lastname@example.org or Green Apple Kids Director email@example.com or call us anytime between 9:30 am – 5:30 pm Monday to Friday at 416-761-9772 for Windermere Kids or 416-570-6096 for Green Apple Kids.